Aging & Disability Resource Center of Tarrant County

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Long-Term Care Certified Volunteer Ombudsman Training (Part I & 2)

Fri Mar 29th 8:30am - 5:00pm


The Senior Source, 3910 Harry Hines Blvd, Dallas, TX 75219 map 

The Long-Term Care Ombudsman Program promotes advocacy that results in a better quality of life for the frail elderly in Dallas County nursing homes and assisted living facilities. Ombudsmen serve as resident-directed advocates who investigate complaints, report findings, and help achieve resolutions.

An ombudsman is specially trained and certified to advocate for residents’ rights. To learn more about the role of an ombudsman, please click the hyperlinks and watch two YouTube training videos from the State Long-Term Care Ombudsman Program: Advocacy and Communication Skills: Scenario 1: Anne Walker and Scenario 2: Brian Brashear. As you can see from the videos, the role of an ombudsman can be challenging, yet very rewarding.

A criminal background check, conflict of interest screening, and reference checks are required by state law before you can attend Training 1 and 2 sessions. Must complete a three-month internship at a predesignated nursing home or assisted living facility and attend both training sessions to be eligible for certification as a volunteer ombudsman. Deadline to submit required documents is March 15, 2019.

  • Part 1: Friday, March 29, 2019 (8:30 am – 5 pm)

  • Part 2: Friday, June 28, 2019) (8:30 am- 5 pm)

The Senior Source- 3910 Harry Hines Blvd. Dallas, TX 75219

For more information on how to become a volunteer ombudsman call 214-525-6131 or email: